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Talk to VASA

Reach out to VASA Fitness for membership questions, gym locations, class schedules, and support. Find the fastest way to connect with our team.

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Talk to VASA

Have a question about your membership, need help with billing, or looking for a specific gym location? This page covers every way to reach VASA Fitness support, what each channel handles best, and what to expect when you do.

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Your questions

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How do I cancel my VASA Fitness membership?

Cancellation can be completed through the online member portal for month-to-month and out-of-commitment annual memberships. Navigate to account settings, select the membership management option, and follow the cancellation steps. A 30-day notice is required before your next billing date. If you are still within an annual contract commitment period, cancellation must be done in person and may include an early termination fee as outlined in your original agreement.

Can I transfer my membership to a different VASA location?

Yes. Membership transfers between VASA gym locations can be processed through the member portal or at any front desk. Some plans are home-club specific and may require a plan upgrade to access all locations. Check your current plan details in the account portal before requesting a transfer to avoid an unexpected price difference.

What do I do if I was charged incorrectly?

First, log in to the member portal and review your billing history to confirm the charge and the date it was processed. If the charge appears incorrect, contact your home club directly by phone with your member ID and the specific charge amount and date. Billing disputes tied to third-party sign-ups, such as through an employer wellness platform, need to be routed through that platform first.

Does VASA Fitness offer a free trial or guest pass?

Free trial policies and guest pass availability vary by location and promotional period. As of 2026, some clubs offer a limited-day trial for new prospective members, but this is location-dependent and subject to change. The most accurate and current information on trials and guest access is available at your local club's front desk or through the club's specific location page on the VASA website.